Terms and Conditions of the Avanterro Service

Effective date: 3 May 2026 Version: 1.0 Provider: AVANTERRO SYSTEMS s.r.o.

What this document must contain

  • Identification of the provider
  • Definitions of key terms
  • Subject matter of the contract and the manner of its conclusion
  • Price, payment terms and the role of the payment intermediary
  • Term, termination and withdrawal (including the 14-day right for consumers)
  • Service availability and support conditions
  • Limitation of liability in line with Czech law
  • Complaints procedure and dispute resolution (ČOI)
  • Intellectual property rights
  • Reference to personal data processing (Privacy Policy and DPA)
  • Acceptable Use Policy (AUP – prohibited conduct)
  • Rules for amending the Terms
  • Governing law and jurisdiction

1. Introductory provisions

These Terms and Conditions (hereinafter the "Terms") govern the mutual rights and obligations between AVANTERRO SYSTEMS s.r.o., Company ID (IČO) 24568082, with its registered office at Příčná 1892/4, Nové Město, 110 00 Prague 1, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 442318 (hereinafter the "Provider"), and any person using the Service (hereinafter the "Client"), in accordance with Section 1751 of Act No. 89/2012 Coll., the Civil Code (hereinafter the "Civil Code"), and Act No. 634/1992 Coll., on Consumer Protection.

The Provider's statutory body consists of executive directors registered in the Commercial Register. Contact: info@avanterro.com. All payments for the Service are processed by Paddle.com Market Limited acting as the seller of record under the Merchant of Record model (see section 5); the Provider does not receive payments from the Client directly, which is why no bank account details are provided.

2. Definitions

For the purposes of these Terms:

  • "Service" means the Avanterro cloud-based software application operated at https://avanterro.com and related domains, intended for the management of service businesses (auto repair shops, salons, wellness facilities, hotels, rental businesses, etc.).
  • "Tenant" means a separately isolated workspace within the Service allocated to one Client, which is accessible only to authorised Users.
  • "User" means a natural person to whom the Client has granted access credentials and who uses the Service within the Client's Tenant (typically an employee).
  • "Subscription" means paid access to the Service for an agreed period.
  • "Plan" means a specific price level of the Subscription (START, PRO, ENTERPRISE) with a defined scope of features and limits published at https://avanterro.com.
  • "Trial" means a free trial period of 14 days from registration, during which the Service is available with the scope of the PRO Plan.
  • "Consumer" means a natural person who, outside the scope of their business activity or independent profession, enters into a contract with the Provider (Section 419 of the Civil Code).
  • "Entrepreneur" means a person who concludes the contract in connection with their own business, manufacturing or similar activity (Section 420 of the Civil Code).

3. Subject matter of the contract and its conclusion

3.1 The subject matter of the contract is the Provider's undertaking to make the Service available to the Client within the scope of the chosen Plan and the Client's undertaking to pay the agreed price (with the exception of the Trial).

3.2 The contract is concluded electronically by completing the registration form, accepting these Terms and the Privacy Policy, and activating the account by clicking the verification link in the e-mail. The contract is concluded at the moment of activation.

3.3 The Client warrants that the data provided at registration is true. The Client is obliged to update changes to its data (in particular billing data) without undue delay in its account.

3.4 The Client may be either an Entrepreneur or a Consumer; however, the Service is designed primarily for business use.

4. Trial

4.1 Upon first registration, the Provider grants the Client a 14-day free Trial in the scope of the PRO Plan. After the Trial ends, the Service does not automatically convert to a paid Subscription – to continue, you must select and pay for a Plan.

4.2 If, after the Trial ends, the Client does not activate a paid Subscription, the account is preserved in a "read-only" state (export only) for 60 days. After 60 days the data is permanently deleted.

4.3 The Trial cannot be claimed repeatedly by the same entity; the Provider reserves the right to refuse the Trial in case of suspected abuse.

5. Price and payment terms

5.1 The current prices of individual Plans are published at https://avanterro.com/en/pricing. Prices are stated excluding VAT, as the Provider is not a VAT payer at the time these Terms take effect; should the Provider become VAT-registered, VAT will be added in accordance with Act No. 235/2004 Coll. on VAT.

5.2 The Subscription may be paid on a monthly or annual basis. The annual Subscription may be subject to a discount published in the price list.

5.3 Payments are processed by Paddle.com Market Limited, IE 5023304, with its registered office in Dublin, Ireland, acting as the seller of record under the Merchant of Record (MoR) model. Paddle issues the invoice, collects VAT and locally applicable sales taxes in accordance with the rules of the Client's country, and handles refunds and chargebacks. The Client expressly acknowledges that:

  • the legal payment relationship arises towards Paddle, while the substantive relationship for the Service exists towards the Provider,
  • the invoice shows Paddle as the seller and the product as "Avanterro Subscription".

5.4 The Subscription is paid in advance. If payment is not successfully completed even after a second attempt, the Provider reserves the right to suspend access to paid features.

5.5 The Client expressly agrees to the issuance of invoices in electronic form (Section 35 of Act No. 235/2004 Coll.), delivered by e-mail and/or made available within the application.

6. Term, termination and withdrawal

6.1 The contract is concluded for an indefinite term. The Subscription automatically renews at the end of each billing period unless cancelled by the Client.

6.2 The Client may cancel the Subscription at any time within its account. The cancellation takes effect at the end of the current billing period; until then the Service remains available. The pro-rata portion for the unused period is non-refundable (subject to clauses 6.3 and 6.4).

6.3 Withdrawal by a Consumer from a contract concluded by means of distance communication (Section 1829 of the Civil Code). A Consumer has the right to withdraw from the contract without giving any reason within 14 days of its conclusion. An unequivocal statement sent by e-mail to info@avanterro.com or by means of the form available within the account is sufficient for withdrawal.

6.4 Consent to performance before the expiry of the withdrawal period. If the Consumer wishes to start using the Service immediately after the contract is concluded (the typical case in B2B SaaS), the Consumer gives express consent for performance to begin before the 14-day withdrawal period expires and acknowledges that, by doing so, the Consumer loses the right to withdraw from the contract once performance has commenced and the Service has been made fully available to the Consumer (Section 1837(a) and (l) of the Civil Code – digital content/service supplied online). The Client gives this consent by actively ticking the relevant box at contract conclusion. If the Client does not give consent, the Service will be made available only after 14 days have elapsed; until then the account will remain in a "pending" state.

6.5 The Provider may terminate the contract by giving 30 days' notice sent by e-mail to the Client's address. In the event of a material breach of the Terms (in particular failure to pay a due amount even after a request, serious breach of the AUP, suspicion of criminal activity), the Provider may withdraw from the contract with immediate effect and block access to the Service.

6.6 Upon termination of the contract for any reason, the Client has 60 days to export its data; thereafter the data will be permanently deleted (with the exception of data whose retention is required by law).

7. Service availability and support

7.1 The Provider undertakes to use reasonable efforts (best efforts) to ensure high availability of the Service. The Provider does not guarantee any specific SLA level at the time these Terms take effect; for the ENTERPRISE Plan an SLA may be agreed individually.

7.2 The Provider is entitled to carry out scheduled maintenance, which may temporarily limit availability. Scheduled maintenance is announced in the application at least 24 hours in advance and is scheduled outside peak hours (typically between 22:00 and 06:00 CET).

7.3 The Provider provides technical support by e-mail at info@avanterro.com on business days with a maximum response time of 24 hours. For the ENTERPRISE Plan, the support SLA is agreed individually.

8. Intellectual property rights

8.1 All intellectual property rights to the Service (in particular the source code, design, the "Avanterro" trademark, logo and documentation) belong to the Provider. The Client receives only a non-exclusive, non-transferable licence to use the Service within the scope of the chosen Plan for the duration of the Subscription.

8.2 The Client is the owner (or the controller) of all data that it uploads to the Service, creates within it or that is generated for its account (hereinafter the "Client Data"). The Provider receives only a limited licence necessary for the operation of the Service (storage, display, backup, anonymised diagnostics).

8.3 The Client undertakes not to remove copyright notices from the Service and not to make the Service available to third parties beyond the scope of normal operation.

9. Acceptable Use Policy (AUP)

Neither the Client nor any User may use the Service in a manner that:

  • breaches the laws of the Czech Republic, the EU or the country in which the Service is used;
  • serves to send unsolicited commercial communications (spam) or for phishing;
  • stores or distributes content that infringes the rights of third parties, in particular copyright, trademarks, personality rights or know-how;
  • stores content involving child pornography, promoting terrorism, violence, racial hatred or other unlawful content;
  • constitutes an attempt at reverse engineering, decompilation, circumvention of security mechanisms, unauthorised acquisition of source code or circumvention of Plan limits;
  • uses the Service for cryptocurrency mining, distributed attacks, scanning vulnerabilities of third-party systems or other activities that strain the infrastructure;
  • results in a single User account being shared between multiple natural persons; each User must have their own account;
  • disparages the Provider or harms the reputation of the Service.

In the event of suspected breach of the AUP, the Provider may restrict or suspend access to the Service; if the breach is material and continues even after a request to remedy it, the Provider may withdraw from the contract (clause 6.5).

10. Liability and its limitation

10.1 The Provider is liable for damage caused by breach of an obligation under the contract. The aggregate compensation for damage towards an Entrepreneur is limited to an amount equal to the price of the Subscription paid by the Client for the 12 months preceding the occurrence of the damage.

10.2 The Provider is not liable for indirect, consequential or lost profits, for loss of data caused by the Client's failure to perform the export under clause 6.6, nor for damage caused by force majeure, by outages of third-party services (Hetzner, Paddle, etc.) or by the fault of the Client or a third party.

10.3 The limitations of liability do not apply to the extent that their application would conflict with Section 2898 of the Civil Code (intent, gross negligence), nor to the extent of any Consumer claim that these provisions would deprive of statutory protection (Section 1814 of the Civil Code).

10.4 The Client is liable to the Provider in full for damage caused by breach of the AUP or by use of the Service in conflict with the contract.

11. Complaints and dispute resolution

11.1 The Client may exercise rights arising from defective performance by writing to info@avanterro.com. The complaint must contain a description of the defect and contact details. The Provider shall decide on the complaint without undue delay, in the case of a Consumer no later than within 30 days.

11.2 In the case of a justified complaint, the Client is entitled to have the defect remedied. If the defect cannot be remedied, the Consumer may demand a reasonable discount from the price or withdraw from the contract.

11.3 The Consumer has the right to out-of-court resolution of any dispute arising from the contract. The competent body is:

Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI), Štěpánská 567/15, 120 00 Prague 2, Czech Republic, www.coi.cz, online form at adi.coi.cz.

11.4 The Consumer may also use the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

12. Personal data protection

12.1 The rules for processing personal data in cases where the Provider acts as a controller are described in the Privacy Policy at https://avanterro.com/en/privacy.

12.2 The rules for processing personal data in cases where the Provider processes data on behalf of the Client as a processor (in particular data of the Client's end customers stored within the Service) are governed by the Data Processing Agreement (DPA) available at https://avanterro.com/en/dpa, which forms an integral part of the contract between the Client and the Provider.

13. Changes to the Terms

13.1 The Provider is entitled to amend these Terms in response to changes in legislation, technological developments, expansion of the Service or market conditions.

13.2 The Provider shall notify the Client of any change to the Terms by e-mail and by a notice in the application at least 30 days before the change takes effect.

13.3 The Client has the right to reject a change by terminating the contract by notice delivered before the change takes effect; in such a case, until the end of the Subscription, the relationship is governed by the previous Terms.

13.4 If the Client does not terminate the contract within the 30-day period and continues to use the Service after the change takes effect, the Client is deemed to have accepted the change. This rule does not apply to changes that alter the substance of the contract to the Consumer's detriment – such changes require active consent.

14. Final provisions

14.1 The contract and these Terms are governed by the laws of the Czech Republic, in particular the Civil Code. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

14.2 Any disputes that cannot be resolved amicably or by the procedure under section 11 shall fall within the jurisdiction of the Provider's general court in the Czech Republic. In the case of disputes with a Consumer, the statutory rules on local jurisdiction based on the Consumer's place of residence shall apply.

14.3 Should any provision of these Terms become invalid, ineffective or unenforceable, this shall not affect the validity of the remaining provisions. The Parties shall replace such provision with one that most closely approximates the original purpose.

14.4 These Terms are drawn up in the Czech language version, which is the binding version. The English and other language versions are provided solely for the Client's convenience.

This document takes effect on 3 May 2026. Version 1.0.